| Trading Policy |
| Please be aware that it is always our intention to deal with our customers promptly, efficiently and fairly at all times. However, please remember that the RCTS is a society run by unpaid volunteers and occasional problems will arise. |
| Non Delivery |
| Whilst we do try to despatch orders promptly, please allow 28 days before enquiring in case the particular item which you have ordered in temporarily out of stock. In the event of any item which you have ordered and paid for becoming unavailable we grant full credit, which can be used against further purchases or is refundable on request using the same means as payment. A purchase by credit cards avoids the need to grant credits, since no charge is made until goods are actually despatched. |
| Stock Availability |
| We will do our best to inform you of any delays. If you have a problem with anything you receive from us then please contact us first before taking any other action. We will then advise the best course to take to get the matter resolved. |
| Delivery |
| Despatch is normally within 28 days or sooner after the receipt of your order by post. We will advise you if we are unable to despatch promptly. Despatch of overseas orders (including Europe) will be by airmail. Postal and packing charges apply as stated on our order form. |
| Returns |
| We want you to be delighted every time you shop with us. Occasionally, though, we know you may want to return items, so below is our returns policy. It does not affect your statutory rights. |
| Canceling an Item |
| Under the UK's Distance selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to our publications. |
| Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase you can return it to us in its original condition, within seven days of receipt, and we will issue a refund for the price you paid for the item. |
| Defective Items |
| You can return items if they are defective within 14 days of receipt. |
| Delivery Charges |
| If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending this item to you and your costs in returning it to us. Otherwise you will be responsible for those charges. |
| To Return an Item |
| To return an item, please enclose a note giving the reason for return, and in the case of a defective product a full description of the fault. Wrap the package securely - preferably in the original packaging in which it was sent to you - and send (please obtain a Certificate of Dispatch for your protection) to:- |
| RCTS Returns, 87 Tiverton Drive, Horeston Grange, NUNEATON, Warwickshire, CV11 6YJ, England |
Our publications can be ordered from the same address. |
